Larry Koup with his father Ralph Koup opened Koup’s Cycle Shop 1957. Since then the store has grown from a specialty shop to one of the largest multi-line dealers in the area. Koup's Cycle Shop prides itself on its customer service - we know how important it is to be taken care of and to have someone you can trust. Our Parts and Service Departments are staffed by experienced professionals that want to make sure you get the right part/service at the right time and at a fair price. Not only can our team answer your questions intelligently, they will help you find the parts you need.
We have a very knowledgeable staff. All are enthusiasts that ride to work or work to ride. We all love motorcycles and ATV's. We enjoy helping others get aboard on whatever vehicle fits their priorities. We have been in business since 1957 and you can count on us to be there for you long after you make your purchase. Generations of families have bought their vehicles from us.
Our prices are good and our values are great. Our factory-trained mechanics go to every service update seminar. There is a wealth of knowledge and the motivation to serve you here at Koup’s Cycle Shop.
As a customer, you couldn't ask for a better staff to help you confidently purchase your next power sports vehicle or accessory here at Koup's Cycle Shop.
The Good Times Store History.
Excitement and satisfaction are important parts of Larry Koup's life. In the 1960s, his motorcycle racing exploits excited crowds along the East Coast with wins that included the Windber Road Race and the Daytona 200 Sportsman Class. Today he brings satisfaction to hundreds of motorsports enthusiasts in central Pennsylvania through sales and service.
Larry, with the help of his father Ralph, opened Koup's Cycle Shop in a garage behind their Oberlin, Pennsylvania, home in 1957. The store was originally a welding shop that Ralph opened.
It started as a part-time business selling the BSA line of motorcycles. Bultaco, Moto Morini and Rickman products were soon added, then in the 1960s they introduced Kawasaki to their line-up and made the shop a full-time business venture.
Today it's Koup's Cycle Shop Inc. with Kawasaki, Suzuki, SSR and Electric Bicycles as well as Kawasaki Teryx and Mules. Ralph and Larry have passed away, but it's still a family affair with Larry's wife, Zelda, and son, David, owners of the franchise. "My grandfather and dad were both motorcycle enthusiasts," David states. "My father had his first one at age 16." David caught this motorcycling "bug" too and began riding at the age of 6. Today he is the shop's general manager and loves every minute of it. "Dad never coaxed me or influenced me in any of my decisions," Dave confesses. "I enjoy this business, so it just fell into place." David's son Sam is also involved in the business.
In over the years Koup's has seen many changes in this industry. It's expanded to include a wider number of sport-type vehicles used for transportation, recreation and work use. Apparel, accessories and service are now key elements of the motorcycle store as well as on-line sales.
But most important to the Koup's growth is what hasn't changed: the owners are still in love with motorcycles and still provide the friendly customer service.
The dealership sits on the "Koup block" about five miles down the Susquehanna River from the state capitol in Harrisburg, Pennsylvania. The storefront belies the broad scope of the inside. A wide assortment of accessories are situated throughout the dealership with 2 large split level showrooms featuring the products. In the rear of the showroom is the parts department and the service department.
Behind the Koup’s success is a sales strategy emphasizing honesty and customer satisfaction, reliable service performed by factory-certified mechanics and a willingness to change. "But before any changes begin we talk it over. Communication is how it works. David believe a customer's association with the business does not end with the sale; it's the beginning. The sale sets the stage for an ongoing relationship that encourages the customer's return for accessories, parts, service and even a few social events. This on-going association also leads to many referrals of new customers.
From the beginning, the Koup’s based their reputation on customer service. "We are just flat-out straight with the customer," . "I treat them the way I'd like to be treated." Dave says. "I've learned over the years that if someone wants to bring back a part, make it a easy process. The Koup’s also try to make motorcycling more of a social event. "People just don't ride their bikes enough," David feels. "They are looking for things to do."
Dave believes motorcycles have become almost too dependable. "The major things we see go wrong are caused by lack of use." Regardless of the cause, Koup's recognizes there is more to it than just fixing the bike. The customer expects the work to be completed on time and at a price they can afford.
Their mechanics are certified by Kawasaki, Suzuki, SSR and other brands. They also do performance work on motorcycles, ATV's and even some specialty work on motocross bikes.
The service and parts departments are also important because of the many bikes ,sold privately between individuals. While an individual can't provide the type of guarantee a dealer can, they can still use, and will probably need, dealer service.
Koup's gets a lot of return business, even years after the last purchase. "We get a lot of return customers that we sold to five or ten years ago who got out of motorcycling for a while and now are getting back into it. When a person gets married and starts to buy a house, they often liquidate everything they own. After they get settled in, we see them back again."
Success never comes easy, but when you look closely at Koup's Cycle Shop Inc., you'll find their success lies in listening to what their customers need, standing behind every product they sell and having a close working relationship among all employees.